I offer a 30-day return policy, which means you have 30 days after receiving your order to return your item. Please note that I must receive your return request within 14 days of delivery.
To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with tags (if applicable), and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, please contact me at info@chapterandchill.com. If your return is accepted, I'll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Please note that customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect.
If you have any questions regarding returns, feel free to contact me at info@chapterandchill.com.
Please inspect your order upon arrival and contact me immediately if the item is defective, damaged, or if you receive the wrong item. I'll evaluate the issue and do my best to make things right.
Certain types of items cannot be returned, including:
If you have questions about a specific item, please contact me before placing your order.
The fastest way to receive a different item is to return the original item (if eligible) and place a new order separately.
Once I receive and inspect your return, I'll notify you whether your refund has been approved. If approved, your refund will be issued automatically to your original payment method.
Please note that it may take several business days for your bank or credit card provider to process and post the refund to your account.
Natasja Storm writes captivating stories and creates illustrated bookish gifts for readers and writers around the world.
Business address:
Storm Publishers
Krulmos 4
2914XC Nieuwerkerk a/d IJssel
The Netherlands
KVK: 69804222
